FAQ

Q: Is it safe to order from Hemp Pharm AU?
Yes. We use secure payment methods and ship all products in discreet packaging. Your privacy and security are our top priorities.

Q: Which payment methods do you accept?
We currently accept Cryptocurrency (BTC, ETH, USDT, etc.) and Amazon Gift Cards (physical and e-cards).

Q: How long does shipping take?
Orders are typically delivered within 2–3 business days after payment confirmation.

Q: How do I buy crypto to pay?
You can easily buy crypto using MoonPay with your bank card, then send it to the wallet address provided during checkout.

Q: Will my package be tracked?
Yes. You’ll receive a tracking number via email once your order ships.

Q: Do you offer refunds or returns?
See our Refund & Return Policy below for details.

Refund & Return Policy

Due to the nature of our products, we do not accept returns once the package has been opened or used.

However, if you receive:

  • The wrong product, or

  • A damaged/defective item,

Please contact us within 48 hours of receiving your order. We will work with you to either resend the correct item or issue a store credit/refund where applicable.

Refund Conditions:

  • Items must be unused and in their original packaging.

  • Proof (photo/video) may be required for damaged items.

  • Refunds are processed via crypto or store credit only.

 All sales are final once your order has been shipped, unless covered under the above exceptions.